These billing terms govern the financial side of every order placed with Gulf Coast Upholstery & Alterations through our website. They should be read alongside our Payment Methods page, our Terms of Service and our Return & Refund Policy. Placing an order means you accept the terms set out here.

Order Acceptance

Submitting an order at checkout is an offer to buy, not a completed contract. A contract is formed only when we accept the order and send a confirmation email. We reserve the right to decline or cancel an order before that point, including where an item is unavailable, where a price or description was published in error, or where a payment cannot be verified. If we decline an order after payment has been taken, the full amount is released back to you.

Billing Timing

The full order total, including shipping and any applicable sales tax, is authorized and captured at the time the order is placed. We do not bill on dispatch, in instalments, or on account.

Pricing and Currency

All prices are quoted in U.S. dollars and are exclusive of sales tax, which is added at checkout where it applies. Prices may change at any time without notice, but the price shown at the moment you place an order is the price you pay for that order. We are not able to apply a later price reduction retroactively to an order already placed.

Sales Tax

Sales tax is calculated at checkout where applicable, using the delivery address and the rate in force on the day of the order. Where a customer holds a valid tax exemption, documentation must be provided to us before the order is placed, as we cannot amend the tax on a completed transaction.

Order Confirmation

A confirmation email listing the items, the amounts charged and the delivery address is sent to the email address given at checkout. Please check it when it arrives and tell us straight away if anything is wrong. If no confirmation reaches you within 24 hours, check your spam folder and then contact us, as it may point to a mistyped email address.

Payment Authorisation

By submitting payment details you confirm that you are authorized to use the payment method, that the billing information you have given is accurate, and that sufficient funds or credit are available. You authorize us, through our payment provider, to charge the full order total to that method.

Failed Payments

If a payment is declined or reversed after an order has been confirmed, the order is placed on hold and we will contact you for an alternative method. Orders that remain unpaid for five business days after that contact are canceled. Failed attempts may leave temporary pending authorizations on your account; these are released by your bank and are not charges made by us.

Refunds and Billing Adjustments

Refunds and adjustments are always returned to the original payment method. We cannot refund to a different card, to a different account, or in cash, and we do not issue store credit in place of a refund. Where an order total changes before dispatch — because a line was removed or a size swapped for a cheaper one — the difference is refunded to the same method. The conditions under which a refund is due, and the time it takes to arrive, are set out in our Return & Refund Policy.

Disputes and Chargebacks

If you believe you have been billed incorrectly, contact us first. Most billing questions are resolved within a day or two and far more quickly than a bank dispute, which can take several weeks. Raising a chargeback without contacting us places the order on hold while the case runs, and we will supply the payment provider with order records, correspondence and carrier tracking as evidence. Chargebacks found to be improper may result in us declining future orders from the same account.

Changes to These Terms

We may update these billing terms as our payment arrangements or legal obligations change. The revised version applies to orders placed after it is published, and the effective date is shown on this page. Orders already placed continue to be governed by the terms in force when they were made.

Billing Contact

Billing questions, invoice requests and charge disputes should come to us directly before you approach your bank.

Gulf Coast Upholstery & Alterations

Address: 8463 AL-59, Foley, AL 36535, United States

Website: http://gulfcoastupholsteryalterations.com

Email: [email protected]

Support hours: Tuesday – Saturday 10:00 AM – 4:00 PM CT; Sunday and Monday: Closed