Orders move to the cutting table quickly, which is good for delivery times and unhelpful if you spot a mistake five minutes after paying. This page explains the window you have to cancel or amend an order, what we can change, and what happens once a parcel has left us.

Cancellation Window

You may cancel an order within 24 hours of placing it, provided it has not already entered fulfillment. Because orders begin processing on the next business day after a 12:00 PM CT cutoff, a request sent promptly will almost always reach us in time. Once an order has been cut, packed or handed to a carrier, it can no longer be canceled.

How to Request a Cancellation or Change

Email us and put the word Cancel or Change at the start of the subject line along with your order number, for example “Cancel — Order 10428”. Include what you would like altered. Requests made through social media or left as a note on a delivery instruction are not monitored and will not reach the workroom in time.

Changes We Can Usually Make

Before an order is processed, we can normally:

• Correct or replace the delivery address

• Change a size or fabric, subject to what is in stock

• Adjust the quantity of an item

• Add an item to an order that has not yet been packed

• Update the email address or contact details on the order

Where a change alters the total, we will refund the difference to the original payment method or send a payment request for the balance before the order is released.

After Processing Begins

Once an order has entered fulfillment, we can no longer amend the items, the sizes or the address. If the parcel has not yet been handed over we will do what we can, but we cannot promise it. After dispatch, the order must run its course and be handled under our Return & Refund Policy once it arrives.

Approved Cancellations

When a cancellation is approved, the order is voided and no items are sent. The payment is released back to the original payment method in full, including the shipping charge, and you will receive an email confirming the cancellation. Timeframes for funds reaching your account are set out in the Refund Process section of our Return & Refund Policy.

Orders That Cannot Be Cancelled

Some orders are excluded from cancellation once work has begun, because the material has already been cut to a specification that cannot be sold to anyone else:

• Custom, made-to-order and personalized items

• Fabric cut to length or sold by the yard

• Items marked clearance or final sale

• Any order already handed to a carrier

Cancellations We May Make

Occasionally we have to cancel an order at our end. This happens where an item turns out to be unavailable, where a price or description was published in error, where a payment cannot be verified or is flagged by our payment provider, or where an address cannot be delivered to and we are unable to reach you. In every such case the order is voided and the payment released in full, and we will email you to explain.

Cancellation Contact

For anything time-sensitive, email is the fastest way to reach us, and putting the order number in the subject line moves it to the front of the queue.

Gulf Coast Upholstery & Alterations

Address: 8463 AL-59, Foley, AL 36535, United States

Website: http://gulfcoastupholsteryalterations.com

Email: [email protected]

Support hours: Tuesday – Saturday 10:00 AM – 4:00 PM CT; Sunday and Monday: Closed