This Privacy Policy explains what personal information Gulf Coast Upholstery & Alterations collects when you use our website or place an order, why we collect it, who it is shared with, and the choices you have. It applies to our website and to the email correspondence that follows an inquiry or an order.

Overview

We are a small upholstery and alterations business selling ready-made throw pillow covers online. We collect the information needed to take an order, make it, ship it and answer questions about it — no more than that. We do not sell personal information, and we do not rent or trade customer lists.

Information We Collect

Depending on how you use the site, we may collect:

• Identity and contact details — your name, email address, shipping address, billing address and, if you give one, a telephone number

• Order information — the items ordered, order value, order history and delivery preferences

• Payment confirmation data — the transaction reference, the amount, the last four digits of a card and whether the payment succeeded; we never receive full card numbers

• Correspondence — the content of emails and contact-form messages you send us, including any photographs attached

• Technical data — IP address, browser type, device type, operating system, referring page and the pages you visit on our site

How We Use Your Information

We use the information above to process and fulfil orders, take payment, arrange delivery and send tracking details, answer inquiries and handle returns, keep accounting and tax records, detect and prevent fraudulent transactions, and improve how the website works. We send marketing email only to customers who have asked for it, and every such message carries an unsubscribe link.

How We Share Your Information

We share personal information only where it is needed to run the business, and only with:

• PayPal, our payment gateway, which handles card and account payments and their security

• Shipping carriers — USPS, UPS and FedEx — which receive the name and address needed to deliver a parcel

• Service providers that host our website, send our email and provide website analytics, each acting on our instructions

• Professional advisors and public authorities, where disclosure is required by law, by a court order, or to protect our legal rights

If the business were ever sold or transferred, customer records could pass to the new owner as part of that transaction, and the same commitments would continue to apply.

Cookies and Tracking

Our website uses cookies to keep your cart working, remember preferences and understand how the site is used. Full detail on the categories we set and how to turn them off is in our Cookie Policy.

Data Retention

Order records, including invoices and the details needed to support them, are kept for 7 years to meet accounting and tax obligations. Contact messages and inquiry correspondence are kept for 12 months and then deleted. Marketing subscription records are kept until you unsubscribe, and for a short period afterwards to make sure you are not added back by mistake.

Data Security

Our website runs over an encrypted SSL connection, and payment details are entered directly into a PCI DSS certified gateway rather than into our systems. Access to customer records is limited to the people who need it to make and send orders. No method of transmission over the internet is completely secure, so while we take these measures seriously we cannot guarantee absolute security.

Your Privacy Rights

You may ask us to give you a copy of the personal information we hold about you, correct anything inaccurate, delete information we no longer need to keep, or stop sending you marketing email. Write to us using the address below and tell us what you would like done. We respond within 30 days. Requests to delete information may be limited where we are required to retain order and tax records for the period described above.

Children’s Privacy

This website is intended for adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it. A parent or guardian who believes their child has given us information should contact us and we will remove it.

Third-Party Links

Our pages sometimes link to other websites, such as a carrier’s tracking page. Those sites have their own privacy practices and we are not responsible for how they handle your information. We would encourage you to read their policies before giving them personal details.

Changes to This Policy

We may revise this policy as the business, the technology behind the site, or our legal obligations change. The current version always appears on this page with its effective date. Continuing to use the site after a change means you accept the revised policy.

Privacy Contact

Requests to access, correct or delete your personal information can be sent to the address below.

Gulf Coast Upholstery & Alterations

Address: 8463 AL-59, Foley, AL 36535, United States

Website: http://gulfcoastupholsteryalterations.com

Email: [email protected]

Support hours: Tuesday – Saturday 10:00 AM – 4:00 PM CT; Sunday and Monday: Closed