This page explains how Gulf Coast Upholstery & Alterations ships ready-made throw pillow covers: what shipping costs, how long an order takes to prepare and travel, which carriers we use, and what happens when something goes wrong on the way. It applies to every order placed through our website.

Where We Ship

We ship to residential and business street addresses within the fifty United States and the District of Columbia. We do not currently ship to the following:

• P.O. boxes

• APO, FPO and DPO military addresses

• U.S. territories, including Puerto Rico, Guam and the U.S. Virgin Islands

• Any address outside the United States

If an order is placed with an address we cannot deliver to, we will hold it and email you for an alternative address. If we do not hear back within five business days, the order is canceled and the payment refunded.

Shipping Rate

Shipping is a flat $4.95 per order to any eligible U.S. address, whatever the size, weight or number of items in that order. The charge is shown at checkout before you confirm payment, so there is nothing added afterwards. We do not offer free shipping promotions or expedited shipping upgrades at this time.

Order Processing

Orders are prepared in 1 to 3 business days. Business days for us are Tuesday through Saturday, excluding federal holidays. Orders placed after 12:00 PM CT begin processing on the next business day, as do orders placed on a Sunday, a Monday or a holiday. During busy periods such as the run-up to the holidays, processing can sit at the longer end of that range, and we will say so on the site when it does.

Delivery Times

Once an order leaves us, transit takes 5 to 7 business days. Counting preparation and transit together, most orders arrive 6 to 10 business days after they are placed. These are carrier estimates rather than guarantees, and rural routes on the far side of the country can run a day or two longer.

Carriers

We ship with USPS, UPS and FedEx. The carrier for a given order is chosen by package size and destination, and we cannot accept requests for a specific carrier. Some deliveries are handed from one carrier to a local postal service for the final leg, which is normal and does not indicate a problem.

Shipping Confirmation and Tracking

You will receive a confirmation email with a tracking number within 24 hours of your order being handed to the carrier. Tracking information can take a further 24 to 48 hours to show movement while the parcel works through the first sorting facility. If your confirmation has not arrived, check your spam or promotions folder before contacting us.

Lost or Stolen Packages

If tracking shows an order as delivered and you do not have it, please check with everyone in the household, look around porches, side doors and mail rooms, and ask immediate neighbors, since carriers sometimes leave parcels next door. Let us know within 7 days of the delivery scan and we will open a trace with the carrier and follow it through with them.

We are not able to issue a refund or a replacement for a parcel that carrier records confirm was delivered to the address given at checkout, but we will do the legwork on the trace and provide any documentation you need to make a claim.

Damaged Shipments

Inspect your order when it arrives. If an item or its packaging is damaged in transit, email us within 48 hours of delivery with photographs of the damaged item, the outer carton and the shipping label. Keep the packaging until the claim is settled, as carriers frequently ask to see it. Once we have reviewed the photographs we will arrange a replacement or a refund at no cost to you.

Incorrect or Incomplete Addresses

Please check the delivery address carefully before paying. We ship to the address exactly as it is entered at checkout. If an order is returned to us as undeliverable because of an incorrect, incomplete or outdated address, we will contact you and can send it out again once a further $4.95 shipping charge is paid. If you would rather not have it reshipped, we will refund the item cost and keep the original shipping charge.

Shipping Delays

Once a parcel is with a carrier, its progress is out of our hands. Severe weather, and in particular hurricane season along the Gulf Coast, carrier backlogs, holiday volume, mechanical problems and local road closures can all add time to a delivery. We will help you chase anything that has clearly stalled, but we cannot compensate for a delay caused by the carrier.

Shipping Questions

Questions about where an order has got to, what shipping will cost, or whether we can reach your address are best sent by email with the order number to hand.

Gulf Coast Upholstery & Alterations

Address: 8463 AL-59, Foley, AL 36535, United States

Website: http://gulfcoastupholsteryalterations.com

Email: [email protected]

Support hours: Tuesday – Saturday 10:00 AM – 4:00 PM CT; Sunday and Monday: Closed